Credit management is about collections, managing risks, disputes, related workflows and so on. The much comprehensiveness of credit management, also means that it can be a labor-intensive area.MA!N offers the ability to automate standard tasks and provides a complete customer overview at a glance. The application assesses the action for individual customers and can process mail in batches. Because situations and customers are not black and white, MA!N can also take customer-specific characteristics into account in order to propose additional actions for individual customers. The result is a mix between efficiency and effectiveness.
Complaint management is one of the core features of our software. You can register a complaint, connect a complaint to a customer or invoice, assign tasks to individuals, monitor progress and more. MA!N collects all data related to complaints which enables you to analyze and improve processes.
Credit Risk Management is an important part of Credit Management, but there’s a great differentiation between organisations and the way they manage these processes. It’s not one-size-fits-all and our software adapts to your process.The software can import external data, calculate credit scores, create an cross company overview of risks for major customers and much more.
You can use external credit information or let MA!N calculate credit limits and scores. You can also map information about a group of companies with the same parent for calculating the risk of a customer group.
Credit management for mortage and consumer finance has other requirements for software than regular credit management. It often involves large numbers of loans with a financial risk which requires a different approach than regular credit management. There are many factors that can affect the ability of both the borrower and that of the bank.
By setting up additional business rules in MA!N you will be able to meet all those specific requirements. MA!N will be able to act on specific situations.
Data helps you to improve processes. Our software support this in multiple ways. You can use dashboards and it has its own data warehouse, but you can also connect it to BI tools like Cognos. The data warehouse in MA!N can be use for the default reports, custom reports or you can connect it with Microsoft Excel. The latter enables you to create reports in Excel with a connection to the MA!N database.
In this blog we discuss the use of reports at one of our customers.
Most users use MA!N from their desktop at the office. However, there are also users, such as account managers, who occasionally need information, both at the office and on the road. The desktop version of MA!N can be overwhelming for this type of users and therefore there is a web version for this target group, in which they can access their customers. The web version is available on both desktop and mobile, adapted to an optimal experience focused on the type of device. As a user you have an overview of your portfolio, customers, invoices and executed actions, so that you are always up to date.