Better service for local residents
MA!N has been carefully tailored to meet the needs of local governments, in close cooperation with staff working in the collection departments. We conferred with them, observed them in operation, and tested our application with them. The result is a unique application: a standard software platform adapted to the specific requirements of local government.
- Facilitates the four-eye principle.
- Facilitates extensive reporting.
- Applies specific laws and regulations.
- Facilitates communication consistent with the customer profile.
- Batch processing of letters, e-mails and text messages.
- Creates clear and coherent work lists for employees and teams.
- Establishment of payment arrangements, with requisite monitoring and follow-up.
- Creates workflows for more than one resident within a single claim.
Fewer mistakes, more attention
With MA!N, a local government (or government agency) can easily carry out a segmentation of various sorts of claims. The software ensures that the collection process complies with laws and regulations that apply to the particular claim. So you can avoid any errors, automate just about all of the process and have time for exceptions.
Raising service to a higher level
You enter the relevant data into the system: income, expenses, debts, partners, ex-partners and children. The application then calculates the amount allocated for maintenance support. MA!N sends the appropriate correspondence, monitors for timely payment and conducts the applicable indexing. In this way, you are able to raise the quality and efficiency of your local government services to the next level.
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- Lower costs.
- Focus on exceptional cases.
- All client data available at a glance.
- Flexibility vis-à-vis legislation and regulations.
- Supports the processes with respect to legislation, maintenance and collection of benefits.
Flexibility vis-à-vis legislation and regulations
Focus on exceptional cases
All client data available at a glance
Want to know more?
Ask for a demo
Are you curious about the software? When you invite us for a demo, we show you how the software works and together we will look at how the software works best for you.